Refund Policy – Epic Choice BD

At Epic Choice BD, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you with our refund policy.

Eligibility for Refund

  1. Items must be returned within 7 days of delivery.
  2. The product must be unused, in its original packaging, and in the same condition as delivered.
  3. Proof of purchase (e.g., receipt, order confirmation) is required for all refund requests.

Non-Refundable Items

  1. Products that have been used or damaged by the customer.
  2. Sale or discounted items, unless defective.
  3. Custom or personalized items.

Refund Process

  1. Contact our customer support at [Insert Contact Email or Phone] to initiate the refund process.
  2. Once the returned item is received and inspected, we will notify you of the status of your refund.
  3. If approved, the refund will be processed within 7-10 business days via the original payment method.

Shipping Costs

  • Shipping costs for the return are the responsibility of the customer unless the product is defective or incorrect.
  • Original shipping fees are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Insert Contact Email or Phone] with proof (e.g., photos). We will arrange a replacement or refund promptly.

For any questions or concerns, feel free to contact us. We are here to assist you!

Contact Information:

  • Email :epicchoicebd@gmail.com
    Phone/WhatsApp: 01893019781/ 01964797244
    Address: Near Tongi West police station, Tongi, Gazipur